Contact Support - Zencopter LLC

If you need assistance after reviewing our FAQs, please email us directly at support@zencopter.com, and we will get back to you within 24 hours!

Support Hours & Response Time

Our support team is available Monday to Friday, 9 AM – 5 PM CST. We typically respond within 24 hours on business days. Currently, we provide support via email only at support@zencopter.com.

Frequently Asked Questions

1. Do you offer local or curbside pickup?

Yes! We offer curbside pickup for local customers. To pick up your order from our warehouse, select the "Curbside Pickup" option at checkout. Once your order is ready, you will receive an email with pickup instructions.

2. Do you accept returns?

We accept returns for brand-new, unopened items within 7** days** of purchase. To start the return process, please email us at support@zencopter.com with your order number and the items you'd like to return. You will receive an RMA (Return Merchandise Authorization) before shipping the product back. Items returned without an RMA may not be processed correctly.

For full details, visit our Return Policy, which specifies that returns must be requested within 7 days of purchase..

3. What should I do if I receive an item that isn’t working as expected?

Most products we sell are eligible for manufacturer warranty within 30 days of the delivery date. Our warranty policy requires the manufacturer's approval for a replacement, and manufacturers may troubleshoot your issue before approving a replacement. Please include detailed information and images of the issue to expedite the process.

For manufacturer warranty claims beyond 30 days, please contact the manufacturer directly. If you need assistance, we can help facilitate the process.

For more details, visit our Warranty Policy.

4. How can I modify or cancel my order?

If you need to change or cancel your order, email us at support@zencopter.com as soon as possible. We process orders quickly, so modifications are only possible before shipping. If your order has already shipped, you may return it under our return policy if it meets the eligibility criteria.

5. When will my order ship?

Most orders placed before 5:00 PM CST will ship the same day (excluding Saturdays, Sundays, and holidays).. Orders placed after this time will be shipped on the next business day. This does not apply to pre-order items, which ship once available.

For more details, visit our Shipping Policy.

6. Why does my tracking still say "pre-shipment" or not update?

Shipping carriers sometimes delay scans, so tracking may take a while to update. If your package hasn't been updated within a reasonable time after the expected delivery date, contact us for assistance.

7. What happens if my order is lost in transit?

If your order is lost, damaged, or stolen in transit, you may be eligible for a refund or replacement if you purchased shipping insurance at checkout. Zencopter LLC is not liable for lost or stolen packages without shipping insurance. We recommend purchasing additional shipping protection for high-value orders.

8. Do you offer phone support?

Currently, our support team is available via email only. For the fastest response, please email us at support@zencopter.com.

9. Where can I get technical support?

For technical support, please contact us directly at support@zencopter.com, or reach out to the manufacturer of the product for troubleshooting and warranty claims. We do not currently have a dedicated community forum for support.

For any further questions or inquiries, please email us at support@zencopter.com.

📧 Email: support@zencopter.com